Incident & Crisis Management Consultants

Hands on support in a crisis

When a crisis happens, having a cool head in the team who can provide an external perspective is often invaluable. Our experts can support you in multiple ways.

• Interim Management  – we take temporary leadership and management of a crisis response.
• Support during emergencies with situation awareness analysis, setting the strategic direction, planning communications, and more.
• We carry out a Business Impact Analysis to understand the impact to critical operations and services and plan strategic resource allocation.
• We carry out a mid-crisis review analyzing performance, assessing resource structure, and implementing lessons learned.

Benchmarking & diagnostics

Our benchmarking and diagnostics services evaluate your organization’s ability to report to incidents, crises and emergencies  and identify areas for improvement. They include:

• Get a clear understanding of current ICM capabilities and ability to respond to crises.
• Identify gaps between existing and desired capabilities for specific functions.
• Gain insights and inputs to develop a tailored strategy and actions plans.
• Integrate risk related operations such as business continuity and internal controls.

Crisis Management Plan Development

Our crisis management consultants work closely with key stakeholders to identify potential risks, and establish clear response protocols as part of comprehensive and effective strategies for responding to crises. Through our expert guidance  your organization becomes better prepared to manage disruptions and recover swiftly, minimizing any impact on operations.

Implement an ICM Program

Developed on existing ISO frameworks, best practices, and 20 years of experience, our ICM program brings structure to the entire crisis management process.

• Ensure responses are managed in a structured way for effective results.
• Provide a clear ICM direction and goals for the organization and individuals.
• Support investment decisions for improvements that deliver ROI.
• Highlight organizational best practices as well as areas for improvement.
• Bring structure and long-term vision to capability development training and exercises.
• Lower costs thanks to internal ICM knowledge management and sharing.

Training & Workshops

Our experts regularly run capability development training, exercises and programs for 10 to 1000s of participants. Held remotely, onsite, or from our offices in Europe, Asia Pacific and North America, they help you build your organization’s crisis management capabilities where it’s needed most.

• Table top crisis simulations challenge participants and can be run in one room or across the world simultaneously.
• Life like scenario exercises push practitioners and other stakeholders in a safe environment using Exaonut software.
• Training helps users  get to grips with the our incident and crisis management software and learn how to get the most out of it.
• Courses for Executives and Senior Management provide the tools necessary to lead and communicate a crisis from the top.